Buyback & Refund Policy

At Sovern Jewels, customer satisfaction is at the core of everything we do. Our Buyback and Refund Policy is designed to ensure a transparent and fair process for our valued customers.

1. Buyback Eligibility & Process

We offer a buyback option on select jewellery pieces, subject to inspection and quality control (QC).

Once we receive the item, our expert team will conduct a detailed assessment to verify its condition and authenticity.

2. Refund Calculation

The refund value is based on the prevailing market rate of gold and diamonds after they are separated from the jewellery.

Making charges, wastage, and other craftsmanship-related costs will be deducted from the final refund amount.

Please note: Buyback is not applicable on custom, engraved, or damaged items unless previously agreed upon.

3. Refund Timeline

Upon successful completion of QC and calculations, the refund will be processed within 10 business days to the original payment method or customer’s bank account.

Cancellation Policy

Because our jewellery is custom-made and crafted with care, cancellations must be handled promptly and thoughtfully.

1. Order Initiation

Once an order is confirmed, the process begins immediately — including sourcing materials and custom craftsmanship tailored to your specifications.

2. Cancellation Window

You may cancel your order within 24 hours of confirmation.

Please reach out to our customer service team within this time to process your cancellation.

3. After 24 Hours

Orders cannot be cancelled after the 24-hour window due to the personalized nature of our pieces.

We appreciate your understanding, as each piece is carefully handcrafted and prepared exclusively for you.

Legal Jurisdiction

By making a purchase, you agree to the terms outlined above.

Any disputes arising in connection with these policies shall fall under the exclusive jurisdiction of the courts in Surat, India.

For questions or support, our customer service team is here to help. Please don’t hesitate to reach out.